![]() ![]() To add these domains on your local Windows computer, go to Control Panel > Network and Internet and click on "Internet Options." Navigate to the Security tab, then "Trusted Sites". Help-center-respondus-com.s3.įor Windows: These domains may need to be added as "trusted sites" in security settings on the local computer and possibly also to network firewalls or routers. Doing this will impact all client browsers, not just Internet Explorer.Īfter resetting the internet options, you may need to restart your computer.ģ) If the problem persists after steps 1 and 2 above, the problem could be caused by your computer, ISP, or network blocking access to the Respondus servers. In the window that opens, select "Delete Personal Settings" and then click on the Reset button. On the Advanced tab, click "Reset" located under the header "Reset Internet Explorer Settings". ![]() On the "Security" tab, ensure that your settings are not higher than "Medium". For Windows users, go to control panel and select "Network and Internet." Once there, click on "Internet Options". It's possible that your computer's security settings are blocking access, or you possibly have a firewall or anti-virus software running on your computer or network that is causing the block.ġ) Temporarily relax all anti-virus and firewall software on the computer and try the exam again.Ģ) Reset your computer's internet options. If your computer and/or network is blocking access to this server, the LockDown Browser session will not be permitted to continue. LockDown Browser accesses this server in order to check if an update has been issued by Respondus. When LockDown Browser starts, it must be permitted to access this server: Please try again later" this typically indicates that security settings or another application is blocking access to the Respondus servers that LockDown Browser uses at startup. ![]() When the warning appears, "Update server is not supplying information, or the connection to update server is blocked. ![]()
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